Ross and Roberts Ltd - Civil Enforcement Agents
Recruitment
Current Vacancies
From time to time we have vacancies available which will be posted on this website. If you are interested in joining our company please send a short letter and a copy of your C.V to our postal address or download an application form.
Please indicate which position (if several) you are applying for and which office you are applying to.
Ross and Roberts Ltd.
Unit 8, Wessex park
Bancombe Trading Estate
Somerton
Somerset
TA11 6SB
Current Vacancies for...
Trainee / Certificated Enforcement Officer
Somerset, Hampshire, Kent
A Certificated Enforcement Officer is responsible for negotiating the recovery of debts, agreeing payment plans, removing goods (or repossession of property) in order to recover the monies owed to Local Authorities or Commercial Clients.
The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. It may be varied or added to at the discretion of the any of the Directors.
Principal Duties:
1. Visiting debtors at home, introducing yourself and giving an explanation of the purpose of your visit. Sometimes you may have to deal with challenging / aggressive situations, where it is needed to keep calm and follow Ross and Roberts' procedures.
2. Offering money management advice, negotiating instalments debtors can afford to pay and arranging payments within Ross and Roberts' guidelines or following procedures if arrangement outside our guidelines.
3. Collecting and accounting accurately for money collected in settlement of debts.
4. Either removing some of the debtor's possessions to be sold in payment of a debt, or repossessing commercial premises by changing the locks on the doors. Arranging for seized goods to be safely stored and insured before being sold.
5. Reporting and updating case records, in detail, for all debt recovery activity.
6. Familiarising yourself with statutory, client and Company policies and procedures and ensuring compliance at all times, including Health and Safety policies and procedures.
7. Keeping current with enforcement legislation and attending courses and seminars relevant to your profession and personal safety.
Other duties and responsibilities may include:
8. Arresting people (usually with the assistance of another Bailiff) subject to warrants of committal or powers of arrest and escorting them to prison or Court. Remaining at Court until arrestee dealt with.
9. Attending Ross and Roberts office each morning and carrying out routine duties.
Office Administrator
Somerset, Hampshire, Kent
To administer and provide support to our team of Enforcement Officers and our Clients, Local Authorities, and charge payers whilst carrying out banking and other clerical duties.
The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. It may be varied or added to at the discretion of the any of the Directors.
Principal Duties:
On occasions the Office Administrator has to deal with challenging situations over the telephone whilst maintaining calm, whilst recording all details.
They are also responsible for communication between our clients, Local Authorities, and Ross and Roberts in regards to case information and any appropriate changes that need to be made, making sure at the same time that a good professional relationship is maintained with all of our Clients. This contact will be via email, phone or fax.
To input new work/cases onto our system, manually and electronically; and will perform regular checks and reports that will be sent to our Clients.
The Office Administrator is responsible for carrying out banking duties including input of payments in cash, postal orders, cheques, building society cheques and bankers drafts into our system.
To also carry out general clerical duties, some of them being, filing, cases stock checks, responding to emails / letters from charge payers and Clients.