Client Feedback Questionnaire

We appreciate you taking the time to answer some questions regarding the services you require or expect from the bailiff. Your feedback or comments about the service will help us develop and refine our service for the future and benefit the bailiff profession in general.

Your responses will be combined and used only by Ross and Roberts internal operations. It is Ross and Robert's ongoing policy to protect your privacy and personal information and not to disclose it to anyone else.

Please tick the appropriate box.

Questionnaire Survey

Contact Form

1. How would you rate our collection service?

  Excellent Good Average Poor
a. The regional knowledge
b. The efficiency of collection
c. Personal approach to debtors
d. Results obtained (%)
e. On line client account access
f. Speed of results
g. Professionalism of service

2. How would you rate our bailiff service?

  Excellent Good Average Poor
a. The professional approach
b. Liaison with your office
c. The overall efficiency
d. The speed of service
e. The service we provide
f. Attitude of bailiff(s)

3. How would you rate our support?

  Excellent Good Average Poor
a. Administration
b. Communication
c. Management information & reports
d. Format of reports
e. Dealing with complaints
f. Adaptable approach to your needs
g. Visits by management
Overall how would you rate the service you receive?





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