Ross and Roberts Ltd - Civil Enforcement Agents

Client Feedback Questionnaire

We appreciate you taking the time to answer some questions regarding the services you require or expect from the bailiff. Your feedback or comments about the service will help us develop and refine our service for the future and benefit the bailiff profession in general.

Your responses will be combined and used only by Ross and Roberts internal operations. It is Ross and Robert's ongoing policy to protect your privacy and personal information and not to disclose it to anyone else.

Please tick the appropriate box.

Questionnaire Survey

Prospect Questionnaire

1. General

  Very
Important		 Important Somewhat
Important		 Not
Important
a. The reputation of the company
b. Environmental issues
c. Quality Assurance Accreditation
d. Regional admin offices
e. Non - outsourcing of bailiff work
f. Equal opportunity policy
g. Health & Safety policy

2. The Collection Service

  Very
Important		 Important Somewhat
Important		 Not
Important
a. Personal approach with clients
b. On-line client account access
c. Separate client bank account
d. Tracing facility
e. A contract between LA and Bailiff
f. Speed of results
g. Collection rate by company
h. Professionalism of staff

3. Bailiff Service

  Very
Important		 Important Somewhat
Important		 Not
Important
a. Membership of Bailiff Associations
b. Professional approach by the bailiff
c. An in-depth regional knowledge
d. An agreed number of visits per case
e. Code of conduct
f. Size of fees charged
g. Handhelds or digital pens for real time down loading of information

3. Support

  Very
Important		 Important Somewhat
Important		 Not
Important
a. Management Information and reports
b. Adaptable approach to clients needs
c. Communication/liaison with bailiff company
d. Bailiffs liasing direct with the Council on regular basis
e. Regular Management visits
f. A pre-committal recovery solution, i.e. bailiff company administrating AOE, charging orders or bank-ruptcy proceedings on the client's behalf


Should you require any further information do not hesitate contact Ray Hatchard at Ross and Roberts on 011458 271888 or e-mail on rhatchard@rossandroberts.co.uk

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