Has a bailiff/enforcement officer called to see you for an outstanding debt? We want to know how you were dealt with by them and would be grateful if you could complete the survey.
1. If requested, was identification shown by the enforcement officer?
2. Was the reason for this visit explained?
3. Did the enforcement officer inform you of the charge incurred for his visit?
4. If goods have not been removed on this visit, was it explained to you that if you default again, goods will be removed?
5. If goods have been removed have you been left with a detailed inventory?
6. If money was paid to the enforcement officer was an official receipt signed and left with you?
7. If applicable, was an arrangement letter given, with the details of the arrangement explained?
8. Were the methods of payment available explained?
9. Was the bailiff wearing a shirt and tie?