Job Description:
Date: May 2022
Job Title: Trainee Enforcement Agent
Our enforcement services provide a comprehensive range of civil and high court collection, recovery, and enforcement services through Ross & Roberts. Our enforcement services work with local authorities and commercial clients to work on several contracts – collecting council tax, business rates, parking fines, rent and other sundry debts together with the execution of High Court writs.
The role of an Enforcement Agent is to execute and manage the warrants and caseload allocated to you.
The role will involve a training program which will lead to the relevant enforcement qualification and becoming a Certificated Enforcement Agent.
Responsibilities & Purpose:
- Attend addresses, alongside a certificated Enforcement Agent during training and observe Taking Control of Goods if payment is not made.
- To learn to negotiate payment arrangements which comply with client and company guidelines.
- Upload notes, photos and fees from each visit to the case management system correctly.
- Be confident and self-motivated with the ability to achieve targets.
- Act in a professional manner at all times.
- Identify vulnerable groups and work within the company’s vulnerable group and safe-guarding policies.
- Adhere to company compliance and data protection throughout every visit.
- To make enquiries to trace the whereabouts of absconders or seize goods to the value of the warrant and fees, for sale at auction.
- To follow a schedule to visit residential and commercial addresses to follow up executed warrants.
- You will be responsible to keep track of and enter accurate, detailed reports via company devices or databases in line with client requirements.
- Provide and maintain detailed incident reports.
- Work against collections targets which are set by the business.
- Visits to be conducted within the specified timescales.
- Follow R&R and CIVEA guidelines, policies and procedures when attending and dealing with customers.
- Support certificated Enforcement Agents to leave correspondence for debtors to ask for payment.
- Arrange for people to repay debts in instalments.
- To support certificated Enforcement Agents to serve court papers.
- Remove goods and arrange for them to be sold at auction.
- Be responsible for any money recovered, including banking of monies received.
- To attend classroom and online training sessions, keeping written evidence of scenarios for certification.
- Adhere to Enforcement industry legislation, particularly the Laws Tribunals Courts & Enforcement Act 2007 and Taking Control of Goods, Commercial Rent Arrears Recovery, The Certification of Enforcement Agents Regulations 2014.
- Meet with an Enforcement Agent mentor in a timely fashion when undertaking “work shadowing” activities.
- To work with members of our community facing financial difficulty confidently and professionally.
- To work towards completion of certification within agreed timescales
Requirements:
- Current Driving License.
- Good communications skills both written and verbal and basic numeracy skills.
- Ability to deal professionally with members of the public.
- Assertive, ambitious, self-motivated, and able to remain calm during stressful/volatile circumstances.
- The ability to work well with others and be self- motivated to work alone
- Knowledge of public safety and security.
- Sensitivity and understanding.
- To be able to carry out basic tasks on a computer or hand-held tablet or phone
- GCSE to include Maths and English, Grades A-C or equivalent qualifications or experience. This is a career graded position leading to become a certificated Enforcement Agent by studying and achieving the Taking Control of Goods Qualification.
