Although Ross & Roberts is essentially a ‘people’ business, we’ve always adopted the latest technology to deliver the best possible service for our clients.
As a Ross & Roberts client, you’ll have access to our Client-Web system via a secure web link: individuals will also have their own username and password for maximum data security. Through Client-Web, you can view every aspect of your account, including payments, fees, enforcement agent notes and other documents, in detail, wherever you wish.
You can also view information coming in from our enforcement agents in real time. Every Ross & Roberts enforcement agent carries a tablet, which they can use to plan fuel-efficient routes, video and record visits, check the client’s specific processes and fees, and take digital signatures from debtors, saving time and paper.
For their safety, and to ensure efficiency, all our enforcement agents carry tracking devices so we can monitor their whereabouts when they’re in the field. We’re also pioneering the use of video badges, which allow the agent to capture video footage on visits while leaving their hands free.