Client Login

Contact Us

We aim to deal with all customer enquiries as quickly and thoroughly as we possibly can. You can email us info@rossandroberts.co.uk or there are lots of other ways you can get in touch:

By Telephone

We are open Monday to Friday 8am to 6pm. The telephone number is 01458 550480. Should you wish to make payment then please use the link on this website, or alternatively please complete the contact form with your request.

In Writing

Correspondence must be sent to:

Ross & Roberts Ltd,
42-44 Henry Street,
Northampton,
NN1 4BZ

Please ensure that your Ross & Roberts reference number, name and address is included in all correspondence sent to us.

Online

If you are a new occupier at a property and have received correspondence for the previous occupier, please complete our enquiry form by clicking here or email us.

If you have an outstanding account with us that you wish to discuss, please click here or email us.

If you wish to make a complaint, please click here.

If you wish to enter a short term payment arrangement, please click here.

Ross & Roberts appreciate that in the course of our work we often come into contact with potentially vulnerable customers or people who may need extra support. We are here to help.

By Email

Let us know you are a vulnerable person by sending us an email with your details and any supporting documents to customer.welfare@rossandroberts.co.uk – to help us help you. Please include your Ross & Roberts reference number on all emails – you will find this on our letters. 

Online

You can also let us know you are a vulnerable person by filling in our online form here.

By Email

Let us know you are a vulnerable person by sending us an email with your details and any supporting documents to customer.welfare@ross-wp.azurewebsites.net – to help us help you. Please include your Equita reference number on all emails – you will find this on our letters. 

Online

You can also let us know you are a vulnerable person by filling in our online form here.

If you are a client and would like more information on any of our services you can contact our Client Services Team using the online form below or you can email clientservices@rossandroberts.com (please note this is not for customer queries).

You can access the Client login area here, or if you have any problems accessing it please contact your Client Services Manager.

Online

Please complete the contact form with your request.


    For any press or media enquires please us the contact details below. We will aim to respond as quickly as we can.

    By Email

    For press and broadcast media queries only, please contact our press office by clicking here or you can email media@rossandroberts.co.uk