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Vulnerability Self-Declaration

Ross & Roberts appreciates that in the course of our work we often come into contact with potentially vulnerable customers or people who may need extra support.

We are here to help. If you want to let us know that you are a vulnerable person, either fill out the form below or send us an email with your details and any supporting documents to customer.welfare@rossandroberts.co.uk – to help us help you. Please include your Ross & Roberts reference number on all emails – you will find this on our letters. 

When we have received your declaration, our specialist Welfare Team will update your case and get in touch with you

Please note that fields marked with an * are compulsory.

    Decision

    To allow us to help you we may need to see supporting documents for your situation.

    Examples of acceptable documentation:

    • Doctor or Hospital letter detailing your symptoms/condition
    • Documents supporting a recent event, for example redundancy/bereavement
    • Documents showing that you are a victim of crime
    • Documents showing that you have a current Individual Voluntary Arrangement/Debt Relief Order/Bankruptcy

    Sharing of information

    We may disclose your personal data to our instructing Clients, agents who we use to collect what you owe or where we have a legal obligation or a legitimate interest to do so.

    Ross & Roberts may also share your personal information with the police and other government agencies for the purposes of crime prevention or detection.

    If we disclose your information, we ask the organisation to demonstrate that the data will assist in the prevention or detection of crime, or that Ross & Roberts are legally obliged to disclose it, and written authority is required to ensure we comply with the Data Protection Act.

    We confirm we will not send your information outside the EEA.

    If you have any questions/issues with the way we share your information, please email customer.welfare@rossandroberts.co.uk.

    Please Note

    • Form submissions are checked daily Monday to Friday. We cannot guarantee that enforcement will not continue during this time.
    • If we are unable to make contact with you at the time requested enforcement may continue.

    At Ross & Roberts, we leverage our experience, expertise and technology to deliver a seamless service that maximises collections and empowers both staff and communities.”

    Martyn Shapter, Managing Director